Refund policy

B) Exchange & Return Policy

We love our products, but we understand if they don’t perfectly fit your home.

Return Conditions:

The product must be unused and in the same condition as delivered.

Original packaging and tags must be intact.

Returns are valid within 7 days from the date of delivery.

Delivery Charges:

For exchanged products, delivery charges apply as per our standard shipping policy.

For partial returns, hand over only the items you wish to return to the pickup agent.

Exceptions:

Items purchased during special sale promotions or freebie products are not returnable.

Required Evidence for Damaged/Defective Orders:

Unboxing Video (Mandatory):

Show the sealed package being opened for the first time.

Ensure the outer packaging and contents are clearly visible.

Photographs (3–4 images):

Clear images showing the damage/defect.

Outer packaging with visible shipping label.

Any additional photos that show the product’s condition.

How to Submit:

Email all evidence to care@madoverbedsheets.com within 24 hours of delivery.

Return requests cannot be processed without the above.

Items Not Eligible for Return:

Products damaged due to misuse.

Products returned without original packaging, labels, or accessories.

Requests made after 7 business days of delivery.

Items explicitly marked as non-returnable during sale or offers.

D) Order Cancellation

Before Shipping:

Cancel your order before warehouse dispatch or within 8 hours of order confirmation via WhatsApp.

Refund will be credited to the original payment source within 7 days.

After Shipping:

Orders that have already been dispatched cannot be cancelled; return process applies instead.